We start by listening to your current state and the business objectives you need to meet. Then we'll honestly tell you what support model solves your problem — and with what SLAs.
Operational continuity is built before the incident.
Outages, unmanaged traffic spikes, and unpatched security vulnerabilities announce themselves before they become critical. The difference between a digital ecosystem that operates with continuity and one that fails at the worst moment isn't the technology — it's whether someone is watching the right indicators before the problem reaches the user.
Enterprise care that responds to every role.
In an enterprise digital ecosystem, each role has different priorities. Our Care model responds to all three.
Our support operates across three coordinated fronts — preventive, DevOps, and evolutionary — on the same environment, with the same team, without handoffs between providers. 16 years operating enterprise platforms across Latin America showed us that continuity is method, not reaction.
A Care model across three coordinated fronts.
What this service includes
Five value fronts that can be contracted independently or as an integrated model — according to the maturity and operational needs of your ecosystem.
How we work
Three phases to move from reactive operations to a platform that runs with continuity and evolves with purpose.
01
Technical onboarding
Ecosystem immersion, access setup, existing risks, and SLAs defined — so the support team operates with real context from day one.
02
Active prevention
Monitoring, security controls, and technical health cycles — with status reports you can read without technical translation.
03
Sustained evolution
Development cycles for backlog improvements, new capabilities, and updates — with full visibility of hour consumption and progress of each item.
Fundación Santa Fe de Bogotá: +4 years, +11 portals, 0 unplanned interruptions.
Fundación Santa Fe de Bogotá operates +11 simultaneous portals on Acquia Cloud Platform in a sector where availability is a contractual obligation. For +4 years, the same esinergia team has managed operations, security, and continuous evolution. +840 annual hours of preventive and evolutionary support. 0 unplanned interruptions. That result isn't achieved with a reactive support contract — it's achieved with a team that knows the platform as well as the client does.
Frequently asked questions
Direct answers to the most common questions before getting started.
Maintenance prioritizes the stability, security, and availability of what already exists. Continuous evolution focuses on adding value through new features, integrations, and experience improvements. At esinergia both fronts operate in parallel — so the ecosystem not only doesn't break, it improves with every cycle.
Yes. We have plans that include 24/7 critical support with specific response SLAs based on incident priority. The client always knows who responds and within what timeframe.
We deliver periodic reports with ecosystem health status, detected risks, completed tasks, and hour consumption — so you have full visibility without having to ask for it.
We are Drupal specialists — Acquia Elite Partner in Latin America, Drupal Certified Partner Gold, with a dedicated developer on the Drupal AI Initiative and continuous contribution to the drupal.org project. It's where we have the deepest technical expertise and where we can guarantee SLAs with the most confidence. For ecosystems that combine Drupal with other technologies, we evaluate the specific scope in an initial conversation.
In practice
These cases require written permission before publishing. Do not implement until signed documents are received from Universidad del Rosario and FSFB. Leandro Olaya manages. Written authorization Ismael Iriarte Universidad del Rosario high priority session 33 enables publishable GA 2026 figures.
A platform that lasts is a decision, not a consequence.
