We start by listening to what problem your digital product is meant to solve and for whom. Then we'll honestly tell you what design scope solves that problem, research only, complete design system, or the end-to-end cycle from research to implementation.
Design defines the experience before the code exists
Product design isn't the visual layer of the project, it's the decision about how users will interact with the system, what friction they'll encounter, and what tasks they'll complete without thinking. Designing well before building is what separates a product that gets adopted from one that gets abandoned.
16 years designing enterprise digital products across LATAM showed us the constant: the quality of the interface determines product adoption. Designing with enterprise judgment, validated research, scalable system, documented governance, separates products that get used from products that get replaced at every migration.
Design doesn't decorate the product, it defines it
What we build in this service
Six product design fronts that can be executed independently or as an integrated protocol, according to the maturity and objectives of your digital product.
How we work
Three phases to transform a product hypothesis into an interface your team operates without friction.
01
Research
Research with real users, hypothesis validation, and mapping of critical journeys. The foundation on which the design decisions that follow are built.
02
Design
Wireframes, high-fidelity interfaces, interactive prototypes, and design system with governance — optionally documented in Storybook. The visual and functional blueprint the technical team builds.
03
Validation
Testing with real users, evidence-based iteration, handoff to the development team, and accompaniment during construction. Design doesn't end in Figma, it ends when the product is used.
RedSalud Chile: from research to design system in production
Esinergia designed the complete digital product of RedSalud Chile, the largest private health network in the country: research with real users, information architecture, interfaces, prototyping, micro-interactions, design system documented in Storybook, styleguide for the technical team, and accompaniment during implementation. The platform handles peaks of +5,000 concurrent users in real operation. That scope, from research to code, is what separates a design that survives from one that gets replaced with the first migration.
Frequently asked questions
Direct answers to the most common questions before getting started.
A traditional UX/UI project delivers interfaces. This service delivers the complete system, validated research, documented design system, governable information architecture, and accompaniment during implementation. The result is a product that scales without requiring a redesign every time the business changes.
Documented research insights, mapped critical journeys, wireframes and interactive prototypes, design system with tokens and components in Figma with living documentation, optionally in Storybook, information architecture, accessibility guidelines, and implementation plan with post-launch validation criteria.
Both. If the client has their own development team, we handle technical handoff with detailed documentation and accompaniment during implementation. If the client prefers, the same project is executed end-to-end with esinergia's Platform Engineering team.2
At two levels. In the process: we use agents to accelerate research analysis, generation of interface variants, and early validation. In the product: we design interaction patterns for AI capabilities that are coming semantic search, conversational agents, personalized recommendations, so the interface is ready when that layer is implemented.
Yes. UX/UI audit is an independent module, heuristic review, accessibility evaluation, consistency analysis, and prioritized action plan. The client decides afterward which interventions to execute and at what scope.
In practice
Designing well at the start designs everything that comes next
