We start by listening to your platform's operational state and the business objectives you need to sustain. Then we'll honestly tell you what support model solves your problem and with what SLAs.
Operational continuity is built before the incident
Outages, unmanaged traffic spikes, and unpatched security vulnerabilities announce themselves before they become critical. The difference between a platform that operates with continuity and one that fails at the worst moment isn't the technology, it's whether someone is watching the right indicators before the problem reaches the user.
16 years sustaining enterprise platforms across LATAM showed us that critical incidents are rarely surprises, they're consequences of not having watched the indicators earlier. Sustained continuity is method, not reaction.
The real cost of operating in reactive mode
What this service includes
Six value fronts that can be contracted independently or as an integrated model, according to the maturity and operational needs of your platform.
How we work
Three phases to move from reactive operations to a platform that runs with continuity and evolves with purpose.
01
Technical onboarding
Platform immersion, access setup, existing risks, and SLAs defined, so the support team operates with real context from day one.
02
Active prevention
Monitoring, security controls, and technical health cycles with status reports the client can read without technical translation.
03
Sustained evolution
Development cycles for backlog improvements, new capabilities, and updates with full visibility of hour consumption and progress of each item.
Fundación Santa Fe de Bogotá: +4 years, +11 portals, 0 unplanned interruptions
Fundación Santa Fe de Bogotá operates +11 simultaneous portals on Acquia Cloud Platform in a sector where availability is a contractual obligation. For +4 years, the same esinergia team has managed operations, security, and continuous evolution. +840 annual hours of preventive and evolutionary support. 0 unplanned interruptions. That result isn't achieved with a reactive support contract, it's achieved with a team that knows the platform as well as the client does.
Frequently asked questions
Direct answers to the most common questions before getting started.
Maintenance prioritizes the stability, security, and availability of what already exists. Continuous evolution focuses on adding value through new features, integrations, and experience improvements. At esinergia both fronts operate in parallel, so the platform not only doesn't break, it improves with every cycle.
Yes. We have plans that include 24/7 critical support with specific response SLAs based on incident priority. The client always knows who responds and within what timeframe.
We deliver periodic reports with platform health status, detected risks, completed tasks, and hour consumption, so the client has full visibility without having to ask for it.
We are Drupal specialists, it's where we have the deepest technical expertise and where we can guarantee SLAs with the most confidence. For ecosystems that combine Drupal with other technologies, we evaluate the specific scope in an initial conversation.
In practice
These cases require written permission before publishing. Do not implement until signed documents are received from Universidad del Rosario and FSFB. Leandro Olaya manages.
Sustaining a platform is a decision, not a consequence
