Advanced Drupal Support Technologies / Drupal Hub # Advanced Drupal Support: Resilience & SRE
We operate and protect critical Drupal ecosystems through SRE engineering, advanced observability, and security hardening for total availability.
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## Stability and security through disciplined operations
The continuity of a high-impact digital ecosystem is not purchased with a generic support contract; it is engineered with technical discipline. The support that operates Drupal in regulated sectors is not the same as the support that operates generic infrastructure: it requires knowing how each module was built, how critical integrations talk to each other, and where the failure points of the ecosystem are. We implement a preventive model based on proactive observability, infrastructure hardening, and expert response to critical incidents.
## Authority in the Drupal and Acquia ecosystem
Verifiable credentials from the global Acquia program and the Drupal community.
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## Advanced Support & Operation Capabilities
An engineering framework designed to run Drupal in production with technical discipline and a focus on business resilience.
### Hardening and proactive security
Applying Security Team patches, dependency reviews, and vulnerability remediation under OWASP standards.
### 24/7 Observability & Monitoring
Implementation of metrics, logs, and intelligent alerts to detect performance degradation before it impacts users
### Critical Incident Response
Triage, containment, and immediate recovery protocols with post-mortem processes to prevent failure recurrence.
### Performance Optimization
Deep tuning of cache, databases, and process queues to handle traffic spikes without stability loss.
### CI/CD & DevOps Operations
Automated pipelines and controlled deployments to reduce risk during every platform update.
### SRE Continuity & Backup
Disaster recovery policies and encrypted backups with periodic integrity validation.
## Reliability operating model
Clear routines to prevent incidents, respond with agility, and constantly evolve the platform.
01
### Stabilization and baseline
Initial health audit, removal of critical risks, and setup of the security and minimum observability stack.
02
### Ongoing operations (Run)
Preventive maintenance routines, proactive monitoring, patch management, and real-time integration optimization.
03
### Continuous Improvement (Evolve)
Roadmap for technical debt reduction and preparation for innovation initiatives such as AI, headless, and modernization.
## Operations engineering deliverables
Full visibility into the health and performance of your digital ecosystem.
### Risk and health report
Detailed diagnosis of security, performance, and dependency status with remediation priorities.
### Maintenance calendar
Transparent scheduling of core and contributed module updates with risk window control.
### Observability dashboards
Custom control panels with key indicators of availability, errors, and response times.
### Runbooks and procedures
Documented incident response guides, recovery plans, and secure deployment checklists.
## Frequently asked questions about Drupal support
What CIOs, CTOs, and technical leaders ask us when evaluating an operations model for their platform.
## What is the difference between Advanced Drupal Support and Managed Services?
Advanced Drupal Support is the specialized technical layer of the stack: it operates the core, contributed modules, critical integrations, and the architecture specific to Drupal. Managed Services is esinergia's commercial Care service, with SLAs, governance, and reporting, which can contain Advanced Drupal Support as a technical layer, together with other stacks (Acquia, Dropsolid) if the client operates them. If your platform is Drupal-centric, this page describes the capability; the commercial contract is signed on Managed Services.
## Can you operate a Drupal site not built by esinergia?
Yes. We start with a health audit to understand the architecture and inherited risks before applying the stabilization plan. The starting point is the real state of the platform, not the ideal one.
## What type of preventive maintenance do you perform?
We apply security patches, configuration hardening, log cleanup, and performance tuning on a recurring basis. Every action is documented in the client's maintenance calendar.
## How are availability SLAs defined?
We adjust them based on the portal's criticality and business needs, establishing a severity framework from minor incidents to total outages. They are formalized in the contract before operations begin.
#### Does your Drupal platform operate with the discipline your business requires?
We start by understanding the current state of your infrastructure, the active SLAs, and the inherited risks, with honesty about what should be stabilized first.
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