Managed Services # Built for the critical moment. Enterprise institutions trust esinergia to sustain Drupal platforms where continuity, security, and evolution can't fail. [ View case studies ](/en/cases-studies) [ Let’s talk ](/en/contact) ## Operational continuity is built before the incident. Outages, unmanaged traffic spikes, and unpatched security vulnerabilities announce themselves before they become critical. The difference between a digital ecosystem that operates with continuity and one that fails at the worst moment isn't the technology, it's whether someone is watching the right indicators before the problem reaches the user. ![Personas trabajando en oficina con ordenadores y pantallas de código.](/sites/default/files/styles/large/public/personas-trabajando-en-una-oficina-esinergia2026jpg.jpg.webp?itok=8QOxf0WH) ![Personas trabajando en oficina con ordenadores y pantallas de código.](/sites/default/files/styles/large/public/personas-trabajando-en-una-oficina-esinergia2026jpg.jpg.webp?itok=8QOxf0WH) ![Personas trabajando en oficina con ordenadores y pantallas de código.](/sites/default/files/styles/large/public/personas-trabajando-en-una-oficina-esinergia2026jpg.jpg.webp?itok=8QOxf0WH) ![Personas trabajando en oficina con ordenadores y pantallas de código.](/sites/default/files/styles/large/public/personas-trabajando-en-una-oficina-esinergia2026jpg.jpg.webp?itok=8QOxf0WH) ## Enterprise care that responds to every role. In an enterprise digital ecosystem, each role has different priorities. Our Care model responds to all three. ### Demonstrable operational stability Verifiable SLAs, proactive monitoring, and an enterprise Drupal team that knows your ecosystem in depth, with evidence of +4 years sustaining enterprise institutions without unplanned interruptions. Acquia Elite Partner in Latin America, Drupal Certified Partner Gold, Gold Sponsor of the Drupal AI Initiative. ### Continuity as decision, not reaction Method over reaction. Your IT team freed from firefighting mode to invest time in what moves the business forward. ### A platform that sustains campaigns and content No outages during traffic peaks + always available at launch time + editorial team operating without depending on the development queue. Our support operates across three coordinated fronts, preventive, DevOps, and evolutionary, on the same environment, with the same team, without handoffs between providers. Our track record operating enterprise platforms across Latin America showed us that continuity is method, not reaction. ## A Care model across three coordinated fronts. ## What this service includes Five value fronts that can be contracted independently or as an integrated model, according to the maturity and operational needs of your ecosystem. ### Comprehensive technical audits We audit performance, security, accessibility, and technical debt of your ecosystem, with concrete diagnosis and prioritized action plan before problems reach users. ### AI-augmented performance monitoring Detection of traffic, performance, and system behavior anomalies with AI-augmented pipelines, before an indicator becomes an incident. ### 24/7 critical response Immediate response to outages, critical errors, and high-priority incidents, with a guaranteed response SLA and a team that knows your ecosystem from day one. ### DevOps and secure deployment Planned security updates, CI/CD, and technical health cycles, every deployment validated before reaching production, no surprises at the worst moment. ### Protected evolution Every backlog improvement, new feature, or integration deploys with the same continuity discipline, QA validation, rollback plan, and post-deploy monitoring. Evolve your ecosystem without risking operations. ## How we work Three phases to move from reactive operations to a platform that runs with continuity and evolves with purpose. 01 ### Technical onboarding Ecosystem immersion, access setup, existing risks, and SLAs defined, so the support team operates with real context from day one. 02 ### Active prevention Monitoring, security controls, and technical health cycles, with status reports you can read without technical translation. 03 ### Sustained evolution Development cycles for backlog improvements, new capabilities, and updates, with full visibility of hour consumption and progress of each item. ## Fundación Santa Fe de Bogotá: +4 years, +11 portals, 0 unplanned interruptions. Fundación Santa Fe de Bogotá operates +11 simultaneous portals on Acquia Cloud Platform in a sector where availability is a contractual obligation. For +4 years, the same esinergia team has managed operations, security, and continuous evolution. +840 annual hours of preventive and evolutionary support. 0 unplanned interruptions. That result isn't achieved with a reactive support contract, it's achieved with a team that knows the platform as well as the client does. ![Hombre con barba trabajando en computadora en oficina moderna; fondo con mujer y ventanas grandes](/sites/default/files/styles/large/public/hombre-programando-en-una-oficina-esinergia2026jpg.jpg.webp?itok=Y4wsPMJD) ![Hombre con barba trabajando en computadora en oficina moderna; fondo con mujer y ventanas grandes](/sites/default/files/styles/large/public/hombre-programando-en-una-oficina-esinergia2026jpg.jpg.webp?itok=Y4wsPMJD) ![Hombre con barba trabajando en computadora en oficina moderna; fondo con mujer y ventanas grandes](/sites/default/files/styles/large/public/hombre-programando-en-una-oficina-esinergia2026jpg.jpg.webp?itok=Y4wsPMJD) ![Hombre con barba trabajando en computadora en oficina moderna; fondo con mujer y ventanas grandes](/sites/default/files/styles/large/public/hombre-programando-en-una-oficina-esinergia2026jpg.jpg.webp?itok=Y4wsPMJD) ## Frequently asked questions Direct answers to the most common questions before getting started. ## What is the difference between maintenance and continuous evolution? Maintenance prioritizes the stability, security, and availability of what already exists. Continuous evolution focuses on adding value through new features, integrations, and experience improvements. At esinergia both fronts operate in parallel, so the ecosystem not only doesn't break, it improves with every cycle. ## Do you offer emergency support outside of office hours? Yes. We have plans that include 24/7 critical support with specific response SLAs based on incident priority. The client always knows who responds and within what timeframe. ## How is progress and hour consumption reported? We deliver periodic reports with ecosystem health status, detected risks, completed tasks, and hour consumption, so you have full visibility without having to ask for it. ## Is the service exclusive to Drupal platforms? We are Drupal specialists, Acquia Elite Partner in Latin America, Drupal Certified Partner Gold, with a dedicated developer on the Drupal AI Initiative and continuous contribution to the drupal.org project. It's where we have the deepest technical expertise and where we can guarantee SLAs with the most confidence. For ecosystems that combine Drupal with other technologies, we evaluate the specific scope in an initial conversation. ## In practice These cases require written permission before publishing. Do not implement until signed documents are received from Universidad del Rosario and FSFB. Leandro Olaya manages. Written authorization Ismael Iriarte Universidad del Rosario high priority session 33 enables publishable GA 2026 figures. [ ![caso de éxito universidad del Rosario estudiante con libros](/sites/default/files/medios-de-contenido/2026-09casodeexitouniversidaddelrosario-v1png.png) SVG ![Logo de la Universidad el Rosario, cliente de Esinergia](/sites/default/files/medios-de-marketing-y-marca/logo-de-la-universidad-el-rosario-cliente-de-esinergia.svg) Universidad del Rosario ](https://urosario.edu.co/) [ ![caso de éxito Fundación Santa Fe doctor hombre](/sites/default/files/medios-de-contenido/2026-09casodeexitofundacionsantafedebogota-v1png.png) SVG ![Logo de la Fundación Santa Fe de Bogotá, cliente de esinergia](/sites/default/files/logo-color-de-la-fundacion-santa-fe-de-bogota-cliente-de-esinergia.svg) Fundación Santa Fe de Bogotá ](https://fundacionsantafedebogota.com/) #### A platform that lasts is a decision, not a consequence. We start by listening to your current state and the business objectives you need to meet. Then we'll honestly tell you what support model solves your problem and with what SLAs. [ Let’s talk ](/en/contact) ![Isotipo de esinergia en marca de agua](/sites/default/files/medios-del-sistema/esinergia-isotipo-marca-de-aguapng.png)