Healthcare # The portal sustains the hospital's 24/7 operation +4 leading healthcare institutions across Latin America build their patient portals, provider portals, and multisite ecosystems with esinergia. [ View case studies ](/en/cases-studies) [ Let's talk ](/en/contact) A portal outage at the moment of booking isn't measured in patients who called the contact center. It's measured in patients who didn't try again. Healthcare IT teams spend more time patching integration gaps between HIS, ERP, RIS/PACS, and telemedicine than building new capacity. Cybersecurity in healthcare isn't a portal module, it's the condition on which the portal exists. Healthcare institutions operate under regulatory and accreditation frameworks that aren't negotiable. The portal architecture is designed with those constraints already understood, not as later adjustments. These aren't hypotheses. They are the real operating conditions of enterprise healthcare institutions across Latin America. A partner with sector judgment enters the diagnosis with that reality already understood and with the method to resolve it. ## The sector from the inside ## What we know about your reality Our track record working with hospitals, clinics, and health networks in Colombia and Chile taught us where the real problems of the sector are. ### Patients expect to self-serve. Most portals still don't meet that expectation 74% of patients in Latin America prefer to manage appointments and results digitally. When the portal isn't up to that standard, patients return to the phone channel and in many cases don't try again. (Accenture, 2023) ### Clinical systems don't talk to each other and the IT team is constantly firefighting HIS, ERP, RIS/PACS, and telemedicine, each in its own silo. The technical team that should be innovating is connecting patches between systems. That's a permanent operational risk. ### In healthcare, cybersecurity is architecture, not configuration 78% of healthcare IT directors in Latin America identify cybersecurity as their biggest concern. A breach doesn't just have a financial cost, it has an institutional and reputational one. (IBM Security, 2023) ### The pressure to digitize arrived before the strategy Leadership asks for a patient portal, clinical teams ask for HIS integration, providers ask for electronic billing. 65% of Latin American hospitals plan to invest in AI before 2026 without a clear roadmap. (Philips, 2023) ## FSFB: +11 portals, +4 years, 0 unplanned interruptions Fundación Santa Fe de Bogotá operates one of the most complex digital ecosystems in LATAM healthcare, 11 portals including the corporate portal, patient transactional portal, provider portal, and vaccine e-commerce. Complexity isn't the problem when the architecture is designed correctly from the start. [ See how we work ](/en/cases-studies) ![Médico sosteniendo un estetoscopio con iconos médicos flotantes iluminados.](/sites/default/files/styles/large/public/2026-09industriassalud-v1jpg.jpg.webp?itok=yip2BhtP) ![Médico sosteniendo un estetoscopio con iconos médicos flotantes iluminados.](/sites/default/files/styles/large/public/2026-09industriassalud-v1jpg.jpg.webp?itok=yip2BhtP) ![Médico sosteniendo un estetoscopio con iconos médicos flotantes iluminados.](/sites/default/files/styles/large/public/2026-09industriassalud-v1jpg.jpg.webp?itok=yip2BhtP) ![Médico sosteniendo un estetoscopio con iconos médicos flotantes iluminados.](/sites/default/files/styles/large/public/2026-09industriassalud-v1jpg.jpg.webp?itok=yip2BhtP) ## What we build for healthcare Specific solutions for the clinical care lifecycle, not generic implementations adapted to the sector. ### Patient portal Complete self-service for appointments, lab results, payments, and communication with the clinical team. Integrated with the HIS so patients don't have to repeat their medical history across every channel. ### Provider portal Electronic billing, authorization management, and provider communication in a single ecosystem. Fewer calls, less paperwork, fewer errors. ### Multisite governance for health networks Centralized control for hospital groups with multiple clinics, campuses, and brands. One design system, one technical governance framework, many portals. ### Semantic search and informational triage Specialist semantic search, informational triage, dynamic FAQs, and content personalization, built on the platform you already have, without replacing clinical infrastructure. ## The context that defines the sector Verified data from the digital health market in LATAM. ## 74% Of patients in Latin America prefer to manage appointments and results digitally. Most current portals aren't meeting that standard. (Accenture, 2023) ## 30-45% Reduction in contact center calls reported by healthcare institutions that implemented integrated patient portals. (McKinsey, 2022) ## 8-12 Months of implementation with a sector-specialized partner, vs. 18-24 months without healthcare sector experience. (Gartner, 2022) ## What we've built in practice [ ![caso de Éxito Red Salud enfermera trabajando](/sites/default/files/medios-de-contenido/2026-09casodeexitoredsalud-v1png.png) RedSalud ](https://www.redsalud.cl/) [ ![caso de éxito Fundación Santa Fe doctor hombre](/sites/default/files/medios-de-contenido/2026-09casodeexitofundacionsantafedebogota-v1png.png) SVG ![Logo de la Fundación Santa Fe de Bogotá, cliente de esinergia](/sites/default/files/logo-color-de-la-fundacion-santa-fe-de-bogota-cliente-de-esinergia.svg) Fundación Santa Fe de Bogotá ](https://fundacionsantafedebogota.com/) #### Let's talk about the platform that sustains your clinical operation We listen first to your technical and operational context, and tell you honestly how we can help. [ Let's talk ](/en/contact) ![Isotipo de esinergia en marca de agua](/sites/default/files/medios-del-sistema/esinergia-isotipo-marca-de-aguapng.png)